Last updated: June 2026
PJ Window & Gutter Cleaning Services ("we", "us", "our") is a window, gutter and exterior cleaning business based in Hockley, Essex. We are the data controller for the personal information you share with us. This policy explains what we collect, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
What we collect
When you contact us for a quote or about a job, we may collect:
- Your name
- Your phone number
- Your postcode and, where you provide it, your address
- Your email address, if you choose to give one
- Details of the work you are enquiring about and any message you send us
How we use it
We use your information only to:
- Respond to your enquiry and provide a quote
- Arrange, carry out and follow up on work you ask us to do
- Keep in touch with you about your booking
Our lawful basis for this is your consent when you contact us, and our legitimate interest in responding to and servicing enquiries about our work.
Who we share it with
We keep your information to ourselves wherever possible. We only share it where necessary with trusted service providers who help us run the business, such as our website host and email provider, and only so they can provide that service to us. We may also disclose information where we are legally required to do so.
How long we keep it
We keep enquiry details only for as long as needed to deal with your enquiry and any resulting work, and for a reasonable period afterwards for our records and any follow-up. If you ask us to delete your details and we have no legal reason to keep them, we will.
How we protect it
We take reasonable steps to keep your information secure and limit access to it. Our quote form uses anti-spam checks and a secure connection.
Cookies
Our website does not use tracking or advertising cookies. We may use simple, anonymous measures to keep the site working and secure.
Your rights
You have the right to:
- Ask what information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information
- Withdraw your consent at any time
- Object to how we use your information
To do any of these, just call or text us on 07707 923953.
Complaints
If you are unhappy with how we have handled your information, you can contact us directly, or raise it with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
PJ Window & Gutter Cleaning Services
Hockley, Essex
Phone: 07707 923953